Chime School

Posts Tagged ‘Marketing’

The first thing you see when you come up to a business it is signage. Beautiful and innovative signs are now becoming more and more popular as businesses want to separate themselves from the competition. So much so that the electric commercial signage industry is now believed to be more than 2 billion dollars in the United States. Channel letter signs are at the forefront.

Channel letter signs in particular have gained in popularity in the last few years. Channel letters are built to stand out from a building and are lit with neon or LEDs lights. Channel letters are able to endure high winds and numerous weather conditions while being lightweight and versatile as they are made of aluminum. The latest trend has been to place the lights at the back of the channel letters providing them a nice soft glow.

Channel letters are usually built with aluminum sides and backs and include faces that are colored acrylic. When these letters are illuminated from the inside with either neon or LEDs, it is named face lit. Halo lit channel letters are almost the opposite of face lit letters as the faces are usually built of aluminum while the backs are made out of clear polycarbonate.

There are two mounting options for channel letters, the raceway or the direct mount. In the raceway option, the letters are mounted to an aluminum box called a raceway which is then mounted to the wall of the building. The raceway box includes all the wiring and power supplies. In the case of direct mounted channel letters, the letters are affixed directly to the structure. To connect the wiring to the inside power supply, holes must be made into the wall.  Raceway mounting is easier to install and maintain while the direct mounting often gives the sign a cleaner look.

Illuminating the letters had only one option up until recently and it was neon. However, now, channel letters can be lit using LEDs lights. In an attempt to be more environmentally conscious, many businesses are opting to have their signage illuminated using LEDs lights. Installed at the back of the channel letters, a string of LEDs lights can be made to offer spectacular lighting effects. LEDs lights are very efficient and incredibly bright which will enable your storefront signage to stand out from the crowd. Channel letters can be lit using a variety of colors. Red is the most fashionable and the least costly option at the moment in the case of LEDS lights. The second most popular option is the color white.

Channel letter signage will supply your business with 24 hours a day client awareness but are thought to be a bit more expensive than the more traditional options. They will be noticeable from a greater distance than conventional sign options and will attract passerby throughout the day. This may translate into higher brand recognition and increased sales. Getting more customers through the doors is ultimately the goal of every company around.

At the heart of any marketing communications effort should be a respect for design that communicates clearly and effectively to bring you the results you are looking for, and your selected design agency should be familiar with all forms of visual media. Print management with a view to not only cost effectiveness, but also how your brand is expressed to its maximum impact across all above, below and through the line channels is vital to effective communication with your target audiences. This all becomes even more important when it comes to 3D expressions of the brand such as brand environments, large displays, simple pop-up units or fully fledged exhibition stands.

Whether it’s uniquely different banner sign printing or exhibition stand design and custom built display solutions, you need to make a distinctive eye catching impression with an identity and execution that not only looks good in the medium it inhabits but is easy to erect and dismantle.

Central to all this is the initial corporate identity design and logo. Aside from a design’s creativity and whether it captures the spirit of your proposition, its ability to translate across all those myriad expressions will determine its longevity and impact. Something might look good on A4 print materials but may not be so wonderful by the time it’s enlarged to fit exhibition graphics.Equally, any logo or graphic in an exhibition environment can be enhanced by the clever use of lighting that can generate a number of effects.

Portable Display Stands, Banners, Pop-ups, Modular stands and Shell Scheme Graphics all have their own unique requirements as to how strong they need to be and how long they will need to last. Design that works will take all this into account from the very start. The marketing functions of Point of Sale Material, Window Graphics and Signage have a similar purpose, but require entirely different lifetimes. These items are expected to last considerably longer than temporary exhibition materials and with POS are often left unmanned and need to work entirely alone. They must therefore be considerably more robust than temporary graphics, but still retain the same sense of style and unity of corporate design as every other piece of marketing collateral.

For any business that wants to offer products or services that are focused and well targeted market research is essential. Business decisions that are based on good intelligence and good market research can minimise risk and pay dividends. By making market research part and parcel of the business process and conducting market research throughout the life cycle of a product or service market research will bring the following benefits:-

• Market research will help you better communicate – Your current customers experiences are a valuable information source, not only will they allow you to gauge how well you currently meet their expectations they can also tell you where you are getting things right and more importantly where you are getting things wrong. By asking you take the guesswork out of customer services and demonstrate to the customer that you care.
• Market research helps you identify opportunities – If you are planning to launch a new product and want to know how people will react then market research will help, not only in predicting how well the product will be received, but also by testing the marketing message to see if that needs to be adjusted.
• Market research will minimise risk – Market research can identifying what is needed for a new service and product and ensure that the development of a product matches demand.
• Market research creates benchmarks and helps you measure your progress – Unless you measure you may not be able to gauge how well your business is performing. Early research may highlight glaring holes in your service or short falls in your product, regular market research will show if improvements are being made and, if positive, will help motivate a team.

Considering the benefits that market research will bring to any organization it is perhaps surprising how few businesses invest sufficient resources to gather good intelligence that will help them improve business. Many may think that market research takes too much time and effort but that is just not the case anymore as through the power of the Internet online survey software is readily available and vital market research data can now be gathered in a quick, simple and cost effective manner.

Website Video Ad

The Internet has developed no end in the last ten years where seeing more and more video presenters on websites today. The internet has evolved into a sophisticated world of niche services, portals and products. This growth in Internet use and the advances in technology have begun to challenge the media industry, TV can now be viewed anytime, and any place online, the same with films and music. This has obviously added to piracy download challenges, this has since developed a whole new global advertsing businesses.

Online marketing is worth big money, for a few key reasons:

TV adverts are only shown between programmes, whereas Internet adverts and banners are on screen nearly all the time. Giving websites much more coverage.

*The amount of people that can be reached is incredible. For example last year google had 1,118,000,000 view their advert that’s over 18 times the population of the UK.

*Targeting the right market is fairly easy, working out the markets interests and then placing adverts on the main sites of these interests can quickly aim the information straight into the segment the advertiser wants to reach.

Some sites such as myspace and facbook know that their users visit the site almost everyday to check their messages or comments and they know this regular traffic is worth a lot of money. Linking between sites is a technique less well known websites can use to gain traffic, by making a post on for example myspace which includes the web address to their site, owners can guide a section of myspace’s users towards their website and therefore boost their own traffic.

Some website owners have even used internet user’s mistakes to gain traffic. Every place has its own resistered web addresses, such as the United Kingdom has .co.uk, America .com and France .fr. Cameroon in Africa has .cm and one entrepreneur came across a brilliant and highly profitable idea. He bought up hundreds of domains ending in .cm that sounded similar to their .com equivalents. By using user mistakes to gain traffic Kevin Ham made well over 2 million dollars!

Company owners are also starting to realise that text based websites don’t hold their audience interests for as long as needed. Website creators are attempting to combine website video production and website to create new, more interesting sites that not only entertain but more importantly sell. These website tour guides can greet site guests, show them round and help a company communicate their brand image and intentions. Not only this, but tests have proved that people stay longer on sites that feature a video tour guide rather than just text and user retention is highly important to potential advertisers.

As you can see the world of online sales and advertising is fast moving and constantly changing. The question is where will it go next and if you know then it’s definitely time to invest.

Why should you bother?

Good customer service is the life blood of any business. Although new customers are important good customer service will help generate customer loyalty and repeat business. With each satisfied customer your business is likely to win many more customers through recommendations and remember, if you are not taking care of your customers, your competition will.

Online customer satisfaction surveys will help by not only identifying problem areas but show that you care and are proactive in looking for ways to improve the service that you provide.

Where do you start?

Objective – Before you start compiling your survey you should first consider what the objectives of the survey are, in that way you will remain focused and find it easier to decide what questions to ask.

Analysis – In addition to the objectives consider how you will analyse the answers having completed the survey.

Keep in mind that ‘closed’ questions (where a respondent is asked to choose from a limited number of responses) are much easier to analyze than ‘open’ questions (where the respondent can reply in anyway they want).

A lot will depend on the predicted volume of respondents, the higher the volume the more important it is to have an easy method of analysing the results.

Opportunity – As well as obtaining valuable market research data keep in mind that customer surveys are also a good way to advertise areas of your service that your customers may not be aware of.

After you have drafted your survey read through the survey from a market research view point and check that you are asking the right questions in the right way and that with the feedback information you will be able to properly analyze the data allowing you to make informed decisions.

Then, read through the survey from a marketing view point, check that you have phrased each question so that every opportunity has been taken to promote your business?

The ideal question will perform the following three functions:-

• Market research – provide valuable feedback to help you improve your customer satisfaction levels and in turn your business
• Marketing – promote aspects of your business
• Information/Education – advertise a service that you provide that your customers may not have been unaware of

For example:- Do you find the in-store baby changing facilities useful?

By asking this question not only will the store receive good feedback on the facility they provide but they will also advertise their baby changing facilities and promote themselves as a family friendly store beyond those customers who have a specific need for the facility provided.

Warts and all – be prepared to accept criticism.

A well designed customer satisfaction survey will enable you to identify problems so that they can be addressed; regular customer satisfaction will prevent complacency and give you early warning on where you might be losing out to your competitors initiatives.

What are the questions you should ask?

Each business is likely to have unique factors in relation to providing good customer services however there are common areas that are going to be relevant to all businesses be they a physical store, online store or a service industry. The following are some key areas to providing good customer service.

Communication – Do customers find it easy to communicate with you?

When customers telephone are their calls answered quickly; are their enquiries about products or services handled properly? Good businesses will make every effort to ensure that whatever the customers query it is resolved by the right person, quickly, politely and fairly.

If a problem is not resolvable immediately do you promise to respond in a given time period and do you deliver on your promise?

Use a customer satisfaction survey to confirm that your customers find all your staff to be helpful, courteous and knowledgeable.

Location – Do your customers find it easy to visit you, if a physical store, is it conveniently located with good access?

Making it pleasant, making it easy – For a virtual business it is important to ensure that your website is aesthetically pleasing and easy to use.

Physical store or online website, is the store properly laid out, can your customers find what they need and is there sufficient information and help on hand to explain how a particular product works?

The right quality products – In addition to measuring the quality of the service that you provide you should ensure make sure that the products and services that you provide do fully match your customers’ requirements.

Value for money – Cheap or expensive is rarely a good measure, value for money is.

Do your customers associate your business with value for money, if not, why not?

Speed and attention – The majority of customers will want to be dealt with quickly but attentively.

Are you doing everything you can to avoid any delay?

Good businesses will try to treat each customer as an individual, does yours? Attention is appreciated but it needs to be followed up with a quick and satisfactory resolution to the query.

Demographics and Specific issues – Take the opportunity to profile your customers, for example what is their age group and where do they live?

Understanding your customers more will allow you to properly target your business.

For customers who have specific problems allow them to provide details and contact details.

What is next?

Once the survey has been completed analyse the results.

Trends – Look for common and specific areas where the customer service is found wanting.

Ask yourself if any criticism is valid, be honest to yourself, is there anything that can be done to properly resolve, or at the very least, minimise the problem?

Training – Are the staff properly trained and do they have sufficient knowledge?

If customer service training programs have been implemented have they improved the customer experience?

Follow-up – If a customer who has completed a survey has raised a specific issue ensure that they are contacted and their complaint addressed.

Do not squander the opportunity to resolve a problem and keep a customer.

Continuously Monitor – Make changes based on the survey results and then re-measure by issuing follow up surveys.

If you are interested in tracking customer satisfaction and would like to see a sample survey for a store that demonstrates some of the above advice please view the following example that can be used as a customer satisfaction survey template.

Virtual Presenters

The use of video on websites has many positive effects on people who become interactive with the website. Websites that use website video production include, YouTube, Face Book, MySpace, E4, 4od etc. the way in which the video’s connect with the audiences are on many levels as the viewers can have a visual on things that they properly wouldn’t bother to read about.

The internet communicates on several levels which are audio and visual.

With the internet becoming very popular and people relying on information on the internet, audiences will look for a specific type of information that they will be able to understand and connect with, the most popular source of information is video based.

When people are given the chance to either read or watch something giving out information on the internet, people are more likely to prefer to watch a video presenters. A video helps browsers understand what the product or service does faster.

To advertise products to the correct audiences, institutions will place their product on specific websites such as, Face book, as Face book allows advertising at the side of the welcome home page to every individual member.

Another very successful way to advertise a product is to use a presenter to encourage people, this can be evidenced on websites such as homepages to internet services i.e. SKY, MSN etc. on these particular pages I found a detailed advertisement advertising “weight loss products” within this advertisement a woman is shown before and after in a bikini, with her discussing how the product worked for her and giving people details of how to use the product. By being able to see and hear positive feedback about a certain product convinces people to believe in the product.

Audiences need information to be laid out for them in the ways that they will want to watch it, if the information they are looking for is not set out in a specific way (Text, Video’s etc) they will immediately leave the website and look else where.

Certain websites only give out specific ways of presenting information, some are completely text based, video based or they could be a mixture of both.

Keeping your website interesting with video content will ensure visitors are kept more interested and stay on the site longer.

YouTube is a website that offers millions of video’s that can be easily found in the search engine, when logging into You tube it immediately gives you things that you may like to watch on the basis of videos you have already viewed. Sites like Revver make it easier to find content by suggesting other similiar video to view. You tube is a very reliable website to find information by video.

The internet overall generates information in many ways. As people rely on the internet for information, it is very important that the popular and not so popular websites keep up to date with how information should be presented to audiences as this will have a huge impact on the views that the website receive.

What are the things you can learn by conducting effective market research?

Know your customers – Market research will help you better understand your customers in a number of ways including demographic information such as their age, gender and geographic spread. The better you know your customer the easier it is to fine tune your product or service towards the target market.

Know your target market – Who exactly are your existing customers and where do they live? Does your product or service appeal to specific age groups? Do you know who your potential customers are and where they live?

Know your competition – Market Research will help you measure your service compared to others. What are the strengths and weaknesses of your organization and are you improving in the right areas?

Products and services – Do you have the products or services that people want? Do you represent value for money? How do your services and products compare to that of your competitors? Can you, do you, should you deliver directly to your customer?

Ease of doing business – Do your customers find it easy to deal with you and when they visit your store and/or website do they find what they want? Is there sufficient advice and assistance on hand? Do people find it easy to buy from you? Are all your employees properly trained, helpful, knowledgeable and available?

Marketing – Is your marketing reaching the right people and is the marketing message clear and effective. Which are the least effective marketing channels?

Do the right people understand your marketing message? Does the marketing material properly represent your brand? Are the right channels being used to advertise? Are you reaching the right people?

With the power of the Internet it is now very easy to conduct market research using one of the many online survey software sites that make conducting surveys and collating good market research intelligence quick, easy and extremely cost effective.

Virtual Presenter

Having video content on websites is much more effective then standard text because it creates a visual interaction with the audience so there for the audience will receive instant information about the web video production or services available. Also it keeps browsers interested with the information that is given, as there is direct interaction with the browser.

There are various online presenters out there one example is Marino Olova who hosts a web show on youtube called too hot for words where people will ask her random questions and she will give them an answer however her unique selling point is her breast as you may see in her videos and this has attracted viewers to watch her productions as sex sells, because she has a mass audience who watch her productions she now receives funding form marketing sources such as google where they will post a links on her pages and will get a certain amount of money every time her videos have been viewed.

In the year 2008 it came to knowledge that internet marketing has surpassed television hence why itv had a loss of 600 jobs because they where not turning in enough revenue from advertisement to keep staff on. The google advertising network and others like yahoo allow companies to directly target related keyword searches. Hence they can place their products on a specific website either 1 of two things that there product suits the target audience which visit that site or website that is popular and has an large audience which visit the website, hence why youtube has taken the nation and advertisement world by storm as they have a mass audience going into millions. Video channels are really growing in numbers because producers can make good money through advertising.

The popularity with video based content such as you tube, facebook and myspace, is growing as people are interested in watching other peoples productions and load up their own productions for the public to watch, same with face book which is a social network site and myspace where you can upload your own videos for your friends and family to watch and also add comments expressing their opinions on what they think of the production.       

What are the things you can learn by conducting effective market research?

Know your customers – Market research will help you better understand your customers in a number of ways including demographic information such as their age, gender and geographic spread. The better you know your customer the easier it is to fine tune your product or service towards the target market.

Know your target market – Who exactly are your existing customers and where do they live? Does your service or product appeal to specific age group? Do you know who your potential customers are and where they live?

Know your competition – Market Research will help you measure your service compared to others. What are the strengths and weaknesses of your business and are you improving in the areas that customers demand?

Products and services – Do you have the products or services that people want? Do you represent value for money? How do your products and services compare to that of your competitors? If you have a product can you, do you, should you deliver directly to your customer?

Ease of doing business – Do your customers find it easy to deal with you and when they visit your store and/or website do they find what they want? Is there enough good advice and assistance on hand? Do you make it easy for your customers to buy? Are all your staff properly trained, helpful, knowledgeable and available?

Marketing – Is your marketing reaching the right people and is the marketing message clear and effective. Which are the most effective and which are the least effective marketing channels?

Do the right people understand your marketing message? Does all your marketing correctly embody your brand? Do you use the right channels to promote and advertise? Are you reaching the right people?

With the power of the Internet it is now very easy to conduct market research using one of the many online survey software sites that make conducting surveys and collating good market research intelligence quick, easy and extremely cost effective.

Market research is an essential part of any business that wants to offer products or services that are focused and well targeted. Business decisions based on good market research can help minimise any risk and should pay dividends in the longer term. By making market research part and parcel of the business process and conducting market research throughout the life cycle of a product or service market research will bring the following benefits:-

• Market research will help you better communicate – Your current customers experiences are a valuable information source, not only will they allow you to gauge how well you currently meet their expectations they can also tell you where you are getting things right and more importantly where you are getting things wrong. By asking your customers you no longer need to guess what your customers are thinking and you demonstrate to them that you are proactive when it comes to customer services and value their opinion.
• Market research helps you identify opportunities – If you are planning to operate a new service and want to know the preconceived attitudes people have then market research can help, not only in evaluating the potential for a new idea, but also by identify the areas where a marketing message needs to be honed.
• Market research will minimise risk – Market research can help shape a new product or service, identifying what is needed and ensure that the development of a product is highly focused towards demand.
• Market research creates benchmarks and helps you measure your progress – Unless you measure you will not be able to properly gauge how well your business is performing. Early research may highlight glaring holes in your service or short falls in your product, regular market research will show if improvements are being made and, if positive, will help motivate a team.

Market research brings considerable benefits and it is perhaps surprising how few organizations invest sufficient resources to enable them to gather good intelligence that will help them improve their business. Many may think that market research takes too much time and effort but that is just not the case anymore as through the power of the Internet online survey software is readily available and vital market research data can now be gathered in a quick, simple and cost effective manner.