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Even public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Surveys provide an efficient method for conducting market research that will then help identify passenger dissatisfaction and they are also an ideal tool for measuring the effects of any improvements that have been implemented and can help promote the new initiatives.

Establishing a Starting Point

When embarking on any change management programme it is always good practice to establish a base line before any changes are made. This baseline survey can serve four purposes, it will:-

• allow the proper targeting of investment
• allow measurement of the effect of change
• assist in the moral of those implementing change
• ensure that new issues are kept separate from the original plan and budget

Targeting Investment

There are many areas of any public transport system that can cause passenger dissatisfaction all of which need to be monitored to ensure that the service being provided meets, and where possible, exceeds, performance level targets.

Issues that can be of concern to passenger include:-

• safety and security
• punctuality
• fares and ticket types
• capacity and overcrowding
• quality and design of vehicle
• cleanliness
• facilities at stations and terminals
• facilities for passengers with disabilities

Often limited resources and budgets means that investment needs to be carefully planned and properly targeted.

Passenger surveys allow operators to identify those areas that are of most concern to their customers. By analysing passenger feedback the operator can ensure that their improvement and investment plans are in line with passenger demands and concerns. Issues can be classified into high and low priority, as well as long and short term plans.

Major capital investment such as the building of infrastructure for example new terminals, runways, laying new track or upgrading air traffic control or rail signalling equipment may take many years to implement. However, the initial survey may identify some high profile areas where a solution to the raised problems can be implemented almost immediately.

Measuring Change

From having established a comprehensive programme from an initial survey the objectives for running periodic surveys are twofold.

One objective will be to confirm that passenger concerns have been addressed by any changes and initiatives that are implemented. A second objective will be to promote and advertise the initiatives that have been implemented and also educate and inform passengers of ongoing improvements and future plans.

Passengers can appreciate that it can take time to resolve some of their concerns and will hopefully become more understanding towards the operators if they know that the problems have been identified and are not being ignored.

Keeping Moral

Those implementing change can often develop a siege mentality. Passengers may be slow to appreciate any improvements that are made as it can take time for changes to have an effect.

By canvassing passenger opinion and measuring the results against earlier surveys a successful change programme should see passenger issues change over time, some issues that were problems will no longer be raised.

Those tasked with implementing change and making improvements can become very demoralised as suffering passengers are slow to appreciate the efforts that are being made and are therefore negative in their comments. It is vital that a team implementing change can see clearly the effects of their efforts.

Identifying New and Old

In any long term change management programme issues can change over time. The situation can change instantly so that due to an event what was important, is no longer important and what wasn’t an issue, is suddenly an issue.

The baseline survey will ensure that the passengers concerns are chronologically documented. The needs of passengers evolve over time, individual requirements change, fashion changes, life styles develop along with technology, low cost budget carriers now compete with luxury travel and there is a clear demand for both, in some cases even form the same set of people depending on whether their travel is for business or pleasure. With surveys run periodically any changes in passenger attitudes can be monitored.

Online Surveys Make It Easy

Online surveys can reach a broad cross section of any travelling public. They are quick to design and implement and they provide feedback in a format that is ready for detailed analysis. There is no longer the need to publish a single one size fits all survey, being low cost and flexible multiple online surveys can be published that target specific groups who may have real concerns.

Online passenger surveys will make it easy to collate important market research data and will also allow an operator to demonstrate that they have a genuine commitment towards improving levels of passenger satisfaction.

Passengers will benefit from having an effective channel to raise issues and through regular surveys they will begin to appreciate that the operator is committed to investing and improving the service. The following are links to samples of Passenger Surveys

Sample Passenger Survey for an Airline Carrier: Airline Passenger Survey

Passenger Survey for a Train Operator: Train Operator Passenger Survey

Sample Passenger Survey for a Bus Operator: Bus Operator Passenger Survey

Those public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Not only are surveys an efficient method of market research that will help identify areas of passenger dissatisfaction, they are also perfect for measuring the effects of improvements and can, at the same time, help promote new initiatives to customers using the service.

Establishing a Starting Point

When embarking on any change management programme it is always good practice to establish a base line before any changes are made. This baseline survey can serve four purposes, it will:-

• allow the proper targeting of investment
• allow measurement of the effect of change
• assist in the moral of those implementing change
• ensure that new issues are kept separate from the original plan and budget

Targeting Investment

There are many areas of any public transport system that can cause passenger dissatisfaction all of which need to be monitored to ensure that the service being provided meets, and where possible, exceeds, performance level targets.

Issues that can be of concern to passenger include:-

• safety and security
• punctuality
• fares and ticket types
• capacity and overcrowding
• quality and design of vehicle
• cleanliness
• facilities at stations and terminals
• facilities for passengers with disabilities

Often limited resources and budgets means that investment needs to be carefully planned and properly targeted.

Operators can use passenger surveys to confirm what their customers consider as the main issues. Through the analysis of passenger feedback the operator will be able to ensure that their improvement and investment plans are in line with passenger demands and concerns. Issues can be classified into high and low priority, as well as long and short term plans.

It may take many years for capital investment to take effect such as the building of new terminals, runways, laying new track or upgrading air traffic control or rail signalling equipment. However, the initial survey will almost certainly identify some main concerns that can be implemented almost immediately at a relative low cost.

Measuring Change

From having established a comprehensive programme from an initial survey the objectives for running periodic surveys are twofold.

One aim will be to check that passenger concerns have been properly addressed by any of the changes and initiatives that have been implemented. A second objective will be to advertise and promote the initiatives that have been implemented and also inform and educate passengers of ongoing improvements and future plans.

Passengers will hopefully be more positive when they can see that improvements have been made and if they know that problems have been recognised and are in the process of being addressed they can be more accepting of the outstanding problems.

Keeping Moral

Those implementing change can often develop a siege mentality. It can take time for any change to take effect and for the passengers to appreciate any improvement.

By canvassing passenger opinion and measuring the results against earlier surveys a successful change programme should see passenger issues change over time, some issues that were problems will no longer be raised.

Passengers will take time to appreciate progress and often those working on a change project will be demoralised with constant criticism from what is often a negative public. It is vital that a team implementing change can see clearly the effects of their efforts.

Identifying New and Old

In any long term change management programme issues can change over time. Events can happen that make what was important, no longer important and what wasn’t an issue, an issue.

A baseline survey will help ensure that the passengers concerns are chronologically documented. The needs of passengers is in constant flux, individual requirements change, low cost budget carriers now compete directly with luxury travel and even from the same sets of people there is a clear demand for both depending on whether their travel is for business or pleasure. Annual surveys will ensure that any changes in passenger attitudes are monitored.

Online Surveys Make It Easy

Online surveys can reach a broad cross section of any travelling public. They are quick and easy to design and implement and they provide feedback in a format that is ready for detailed analysis. Being low cost and flexibility online surveys allows the operator to target specific groups of passengers ensuring that their specific concerns are properly understood.

Passenger surveys will collect important market research intelligence and provide a platform to allow the operators to promote and advertise their commitment to achieving high levels of passenger satisfaction.

Passengers will benefit from having an effective channel to raise issues and through regular surveys they will begin to appreciate that the operator is committed to investing and improving the service. The following are links to samples of Passenger Surveys

Sample Passenger Survey for an Airline Carrier: Airline Passenger Survey

Passenger Survey for a Train Operator: Train Operator Passenger Survey

Sample Passenger Survey for a Bus Operator: Bus Operator Passenger Survey

Even public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Surveys are not only an efficient method for conducting market research that will help towards identifying any passenger dissatisfaction, they are also the perfect tool for measuring the effects of any improvements and can simultaneously help promote new initiatives to the customers using the service.

Establishing a Starting Point

When embarking on any change management programme it is always good practice to establish a base line before any changes are made. This baseline survey can serve four purposes, it will:-

• allow the proper targeting of investment
• allow measurement of the effect of change
• assist in the moral of those implementing change
• ensure that new issues are kept separate from the original plan and budget

Targeting Investment

There are many areas of any public transport system that can cause passenger dissatisfaction all of which need to be monitored to ensure that the service being provided meets, and where possible, exceeds, performance level targets.

Issues that can be of concern to passenger include:-

• safety and security
• punctuality
• fares and ticket types
• capacity and overcrowding
• quality and design of vehicle
• cleanliness
• facilities at stations and terminals
• facilities for passengers with disabilities

Often limited resources and budgets means that investment needs to be carefully planned and properly targeted.

Operators can use passenger surveys to ascertain from their customers what the main concerns are. By analysing passenger feedback the operator can ensure that their improvement and investment plans are in line with passenger demands and concerns. Issues can be classified into low and high priority, as well as short and long term plans.

Major capital investment such as the building of infrastructure for example new terminals, runways, laying new track or upgrading air traffic control or rail signalling equipment may take many years to implement. However, significant problems can be identified by the initial survey that have a quick and simple solution and that can be immediately resolved for a minimal cost.

Measuring Change

From having established a comprehensive programme from an initial survey the objectives for running periodic surveys are twofold.

An important objective will be to ensure that the changes and initiatives that are implemented have been effective in addressing passenger issues. A second objective will be to promote and advertise the initiatives that have been implemented and also educate and inform passengers of ongoing improvements and future plans.

Passengers need to know that their concerns have been understood and once that they know that the operators have acknowledged the problems and are taking steps to address them they can become more tolerant towards the outstanding problems.

Keeping Moral

Those implementing change can often develop a siege mentality. It can take time for changes to take effect and for any improvements to be noticed by the passengers.

By monitoring passenger opinion and measuring the results against earlier surveys a successful change programme should see passenger issues change over time, some issues that were problems will no longer be raised.

Passengers who are suffering can be very impatient that improvements are not instant and their negativity can cause those tasked with implementing change to become demoralised. It is important that a team implementing change can see clearly the effects of their efforts.

Identifying New and Old

In any long term change management programme issues can change over time. The situation can change instantly so that due to an event what was important, is no longer important and what wasn’t an issue, is suddenly an issue.

A baseline survey will make sure that the passengers concerns are chronologically documented. Passengers are an evolving group, individual travel arrangements change, fashion changes, life styles develop along with technology. Annual surveys will ensure that any changes in passenger attitudes are monitored.

Online Surveys Make It Easy

Online surveys can reach a broad cross section of any travelling public. They are quick and easy to design and implement and they provide feedback in a format that is ready for detailed analysis. Because of the flexibility and low cost of online surveys it is practical to publish multiple surveys that target specific groups ensuring that the needs of people are fully understood.

Online surveys will ensure that important market research intelligence is gathered and provides a platform to the operators to enable them to promote and advertise their quest to achieve high levels of passenger satisfaction.

Passengers will benefit from having an effective channel to raise issues and through regular surveys they will begin to appreciate that the operator is committed to investing and improving the service. The following are links to samples of Passenger Surveys

Sample Passenger Survey for an Airline Carrier: Airline Passenger Survey

Passenger Survey for a Train Operator: Train Operator Passenger Survey

Sample Passenger Survey for a Bus Operator: Bus Operator Passenger Survey

Even public transport operators who already use passenger surveys may not fully appreciate the multiple benefits that surveys can bring. Surveys are not only an efficient method for conducting market research that will help towards identifying any passenger dissatisfaction, they are also the perfect tool for measuring the effects of any improvements and can simultaneously help promote new initiatives to the customers using the service.

Establishing a Starting Point

When embarking on any change management programme it is always good practice to establish a base line before any changes are made. This baseline survey can serve four purposes, it will:-

• allow the proper targeting of investment
• allow measurement of the effect of change
• assist in the moral of those implementing change
• ensure that new issues are kept separate from the original plan and budget

Targeting Investment

There are many areas of any public transport system that can cause passenger dissatisfaction all of which need to be monitored to ensure that the service being provided meets, and where possible, exceeds, performance level targets.

Issues that can be of concern to passenger include:-

• safety and security
• punctuality
• fares and ticket types
• capacity and overcrowding
• quality and design of vehicle
• cleanliness
• facilities at stations and terminals
• facilities for passengers with disabilities

Often limited resources and budgets means that investment needs to be carefully planned and properly targeted.

With passenger surveys operators can identify those areas that are of most concern to their customers. Through the analysis of passenger feedback the operator will be able to ensure that their improvement and investment plans are in line with passenger demands and concerns. Issues can be classified into high and low priority, as well as long and short term plans.

Major capital investment such as the building of infrastructure for example new terminals, runways, laying new track or upgrading air traffic control or rail signalling equipment may take many years to implement. However, the initial survey can also lead to some high profile problem areas being identified that have solutions that can be implemented almost immediately.

Measuring Change

From having established a comprehensive programme from an initial survey the objectives for running periodic surveys are twofold.

An important objective will be to ensure that the changes and initiatives that are implemented have been effective in addressing passenger issues. A second objective will be to advertise and promote the initiatives that have been implemented and also inform and educate passengers of ongoing improvements and future plans.

Passengers may be more positive if they can see that improvements have been made and more accepting of outstanding problems if they know that problems have been recognised and are in the process of being addressed.

Keeping Moral

Those implementing change can often develop a siege mentality. Not all the changes that are made will have an immediate effective and it may take some time before the passengers appreciate the change.

By canvassing passenger opinion and measuring the results against earlier surveys a successful change programme should see passenger issues change over time, some issues that were problems will no longer be raised.

Those tasked with implementing change and making improvements can become very demoralised as suffering passengers are slow to appreciate the efforts that are being made and are therefore negative in their comments. It is vital that a team implementing change can see clearly the effects of their efforts.

Identifying New and Old

In any long term change management programme issues can change over time. The situation can change instantly so that due to an event what was important, is no longer important and what wasn’t an issue, is suddenly an issue.

A baseline survey will make sure that the passengers concerns are documented chronologically. Passengers are themselves an evolving group, individual travel arrangements change, fashion changes, life styles develop along with technology. Annual surveys will allow changes in passenger attitudes to be monitored.

Online Surveys Make It Easy

Online surveys can reach a broad cross section of any travelling public. They are quick and easy to design and implement and they provide feedback in a format that is ready for detailed analysis. The low cost and flexibility of online surveys allows passenger concern to be targeted at specific groups and particular concerns.

Online passenger surveys provide operators with valuable market research data and will establish a platform to advertise and promote their commitment to passenger satisfaction.

Passengers will benefit from having an effective channel to raise issues and through regular surveys they will begin to appreciate that the operator is committed to investing and improving the service. The following are links to samples of Passenger Surveys

Sample Passenger Survey for an Airline Carrier: Airline Passenger Survey

Passenger Survey for a Train Operator: Train Operator Passenger Survey

Sample Passenger Survey for a Bus Operator: Bus Operator Passenger Survey

If you have purchased your puppy from a reliable dog breeder there is a good chance that your puppy will come home potty trained.  If not, which is normally the situation, you will need to potty train your new friend yourself.  Dogs are smart, and very eager to please; if you take the time they will try to please you. Your new pet is like a child and will respond well to being treated well; even if they don’t do it right the first time.

If you are strict with the training one day and then relax a little with it the next day, it will take you a long time to see your desired results. Training a dog can be fun and exciting if you have the right mindset

If you have decided to go with the pee pad then you must select a place where you will want that pad to be each and every time. It is important that the dog knows exactly where the pee pad is at all times without being surprised. This will lead to fewer accidents. If you find that your dog selected another area of the house, such as the corner of the dining room for its bathroom instead of the pad it is time to get to work. Working with your dog’s current behaviour is how to potty train it.

Decide where you want your puppy potty train indoors.  Put the pee pad down and show him where it is.  Most dogs will try to please you by using the pad.  If they decide that there is somewhere else in the house, like under the table, then you have found your training start place.  Put the pad down, show him where it is, and then gradually move it to where you want him to use it on a regular basis.

Learn more about how to Potty Train Dog here.

How to potty train a dog to go outside is another story. Whether you are training a dog to go inside or outside you will want to make sure that you are restricting the food and water to meal times only. This will prevent extra accidents from happening. About fifteen to twenty minutes after the dog ate or drank you will want to place your dog on a leash and lead it into the yard. Do not let your dog go wherever though as you should be leading it to the spot in the yard you approve for such procedures. Once your dog goes, praise it and give a treat.

Unlike the dogs being trained for the pee pads, your dog will not have a means to properly relieve itself. How to potty train a dog for going to the bathroom outside also means teaching it how to hold its bladder.

Learn more about how to Potty Train Dog here.

We don’t all use the same methods when it comes to house training puppies. What works well for one dog may not work at all for a different dog. So whatever it is that you are trying to train your dog on, if you find that it is not working well over a period of time then you may want to move on to another method of training. Do this to assure you receive the greatest benefit out of training your dog.

If you ask five people how to house train a dog you may very well get five different answers. For whatever task it is that you are attempting to train, it is best to begin with methods that are the most commonly used to insure best success. This is due to the face that they work in most scenarios. You probably won’t have any problems if you do, but you can also use something else. If you don’t have the time to give your dog your undivided attention, then it’s not the time to get a dog.

If your dog needs to be potty trained outside, you can use crate training techniques. Crate training is perfectly acceptable for you puppy as long as you maintain its safety and cleanliness. You will come across some that are totally against crate training for house training a dog. They don’t realize that dogs instincts are to live in a den and they feel more comfortable in a small space.

If you are worried about training a dog not to bite, there are a few simply rules to follow. Above all, do not ever hit your dog. You aren’t permitted to spank or strike since these techniques don’t apply to the way to house train a dog. Be cautious because aggression just encourages more aggression. In addition, be sure that you are not play rough tug of war games with the dog because it will encourage it to bite and growl.

Learn more about how to House Train Dog here.

After a lot of training, punishment for a dog will become easier. Your pet strives to please you and will generally do anything it takes to do such. If you show your disapproval and feelings of hurt through your emotions and the tone of your voice that is generally enough for the dog to know that it did wrong. You canine will understand what your saying. It is never necessary to hit the dog or take away food, water, sleep, and other requirements for a healthy dog.

Even though advice on how to house train a dog could go on and on forever, you will see that you now have a great head start. Start to train your dog immediately because there is no time to spare. Dog are like people, they obtain skills at different rates. So be nice, patient, and remember to unconditionally love your pet and training your dog will be easier than you think. After a while of house training your dog, you will be able to help others.

Learn more about how to House Train Dog here.

Dog Agility training can be an enormously rewarding, fun activity for both you and your dog. Unfortunately too many people think it will be too hard or too time consuming to train a dog to this level of activity. The reality is that training your dog to have fun in agility courses is quite simple.

A lot of dog trainers will agree that it is the owner who needs to learn how to train the dog and not the dog who needs training. Even though it is human to know when someone is upset, dog have a hard time understanding what they are doing wrong.

When you’re training any dog of any breed and at any age, you need to remember that dogs will do anything to please their human masters. Without having proper understanding of how to make you happy,then of course they won’t be able to do the things that you want them to do.

When you are showing your dog rewards as well as punishment for his behaviors then you are becoming the master.

Reward for Good Behavior

Even puppies understand goodies and a kind voice. Puppies are capable of associating words and actions. Take doing it’s business in the yard, for example. If you give that action a name, the pup will make the association if repeated enough times.
When the puppy has done his business where you like it to be done, offer him a treat, a cuddle and plenty of praise.

The puppy will soon learn that it is good to urinate in the designated area all the time so the puppy will automatically go there in the future.

The same principles of acclamation and reward applies for each action you want your dog to learn.

Training a Dog with Correct Punishment

Dogs respond very well to praise and affection, often trying to perform all the ‘good’ behaviours that have commanded your affection in the past.  Too bad that if a dog hears a “NO” and sees you running towards him, the dog will continue to perform bad actions for the attention.

In order to teach a dog that behaviour is unacceptable, turn your back on the dog and fold your arms. If your dog receives no attention at all, this is the worst form of punishment he can feel and so will begin to learn that bad behaviour isn’t worth the effort.

How Can I Train My Dog to Do Agility?

Praise and rewards are always essential whether you are training your dog or not. Playing is what dogs live for. Dogs are naturally curious and playful.

If you show your dog that an agility course is fun and an easy way to get rewards and praise, your dog will love leaping over the obstacles on all agility courses.

Patience is vital during agility training. You can start by trying to locate a nearby dog trainer that also teaches agility courses. Make sure your dog is more than 1 year old and beyond the growing states because agility can hurt young dogs that are still developing and growing.

Learn more about Training Dog for Agility here.

Accompany your dog through the agility course like it is a game. If you have the option, lower the bar on the jumps so they’re not threatening. Food awards are used for when he does something correctly, also praise him when he has completed a goal.

Dog training for agility is not hard work for either the owner or the dog when both start seeing it as a game. Your dog loves to be rewarded so once he figures out which parts of the agility course he is meant to aim at, he will soon be running around the course like a professional for his rewards.

Learn more about Training Dog for Agility here.